Letty Newswanger

Customer Success Software Analyst @ePS (eProductivity Software)

Denton, TX, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2013 — Present

Customer Success Software Analyst @ePS (eProductivity Software)

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Pittsburgh, PA, US

Customer Success Account Manager and Support Analyst for ERP applications in the Radius Packaging Suite of products. Manage support relationship with assigned customer accounts, provide responses to Salesforce.com customer support tickets as a member of a tiered global support team, manage knowledge base content, replicate defects and work with engineering team through defect resolution. 100% Remote role (NOTE: from 2013 to 2021 company name was EFI Electronics For Imaging)

EDUCATION

1986 — 1988

Cuyahoga Community College

AAS, Printing Management and Technology

2010 — 2014

Texas Woman's University

BBA, Business Administration and Management

SKILLS

Microsoft OfficeCustomer SatisfactionPurchasingCustomer ServiceChange ManagementPre-PressBudgetsCrmAnalysisVendor ManagementOffset PrintingManagementVariable Data PrintingSoftware DocumentationPrint ManagementProject ManagementQuality AssuranceInventory ManagementCustomer RelationsTeam ManagementAccount ManagementCustomer Relationship Management (Crm)Direct MailDigital PrintingBusiness Process ImprovementAccountingProcess ImprovementTechnical SupportSystem AdministrationVendor RelationsPrint Production ManagementTroubleshootingTrainingColor Management

ABOUT LETTY NEWSWANGER

Senior Customer Success Specialist / ERP Software Analyst

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