Gilbert M.

About Gilbert M.

A strategic business leader and executive level sales professional. A balanced persona with keen analytical, influencing, and negotiation skills. Mindful and intuitive relationship builder; consistently earns trusted advisor status with customers, team members, and colleagues. Adept at assessing obstacles and delivering effective solutions that meet customer objectives and requirements. Proven ability to formulate and communicate business and technical strategies across all organizational functions both internally and externally that help drive revenue, market share, and relationships.A passionate professional, with deep knowledge and experience selling technology and services to key high level business decision makers with a proven track record of success. Committed to creating and contributing to an energetic, collaborative, inclusive, and customer focused work environment.

Experience

1. Account Director - Strategics

   NiCE

   Dec 2025 — Present

   As Account Director of Strategic Accounts at NiCE, I am responsible for leading executive relationships and commercial strategy across a portfolio of high-value enterprise customers, driving adoption and expansion of NiCE’s CX One AI Platform to deliver measurable business outcomes. I partner with C-level and senior stakeholders to align our platform roadmap with their strategic priorities, orchestrate cross-functional teams to ensure flawless delivery, and consistently grow account revenue while protecting retention and satisfaction in our most critical accounts.

Education

• Texas State University

  BBA, Marketing & Finance