Shashwat Sharma
Eh
- Role
- Catalyst at Rippling
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Catalyst
Aug 2022 — Present · Bengaluru, IN
Dynamic and results-oriented Customer Support Manager with a proven track record of leading support operations, enhancing customer satisfaction, and driving revenue growth in fast-paced tech environments-Strategic Leadership: Experienced in managing support operations for multi-product portfolios within a high-growth,$50M Annual Recurring Revenue (ARR) environment-Process Optimization & Savings: Skilled in using data analysis and implementing AI-driven workflows to increase customer deflection and achieve significant monthly cost savings-Revenue & Content Development: Proven ability to support substantial new revenue generation by authoring and curating comprehensive, customer-facing knowledge bases for new product launches-Quality & Customer Satisfaction: Dedicated to delivering exceptional service, consistently improving quality metrics while maintaining customer satisfaction (CSAT) scores of 90% or higher-Team Development: Passionate about coaching and mentoring team members through regular feedback and career development conversations to drive performance, growth, and effective handling of complex escalations-Cross-Functional Collaboration: Adept at working with product, engineering, and logistics teams to address customer pain points, manage pre-launch quality initiatives, and ensure seamless product delivery.
Education
Delhi University
Bachelor of Science (B.Sc.), Mathematics, Mathematics
2012 — 2016
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