Leticia Valencia
CSM, CSPO - Detail-oriented & self-motivated powerhouse. Advanced customer service, desktop support, & IT-focused project management experience.
- Role
- Operational Readiness Program Manager at Dropbox
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Leticia Valencia
Hardworking and reliable individual. I use my skills and personality to improve other people\'s lives.\"
Experience
Operational Readiness Program Manager
Feb 2022 — Present · San Francisco, CA, US
Establish and lead an Operational Readiness program that ensures the internal Help Desk team has the training and knowledge necessary to support new or existing tools and services-Manage the development and implementation of cross-functional projects with service and project intake processes for user-facing changes and new service initiatives-Guide IT partners to plan and prepare for tech changes and rollouts with high focus on providing a positive user experience and applying organizational change management best practices-Advocate for a friction free user experience that is supportable at scale.
Education
Mercy High School, San Francisco
High School Diploma
2007 — 2011
Cornell College
Bachelor of Arts (BA), Interdisciplinary B.A. In Psychology and Biology
2011 — 2015
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