Leticia Rodriguez
Account Manager with 18 years of experience. Proven track record of developing customer relationships and up-selling within Enterprise accounts. Trusted advisor with technical and business acumen.
- Role
- Customer Success Account Manager at Frontier Internet
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Leticia Rodriguez
Customer Success Manager professional with 18 years of experience. Known as a go to…
Experience
Customer Success Account Manager
Nov 2020 — Present · Los Angeles, CA, US
Account managed, grew and sold multi-location enterprise accounts, developed long term relationships with key partners, strategic planning that aligned with customers’ growth objectives, provided exceptional customer service, renewed and retained revenue, full sale lifecycle management and member of a dedicated account team:• Single point of contact, quotes, present to on-site to decision makers and closed deals to grow account revenue.• Delivery of Fiber Optic which required site survey, drawings, city permits, construction into the customer site.• Collaborated with customer and sales support teams and project management and onboard customers.• 112% quota achieved by closing new contracts resulting in revenue growth meeting ROI and operational targets.Projects and Services: Dedicated Internet Access | Managed Router | Ethernet Data Networks | Security | Fiber Optics | UCaaS | SIP | ERate | Broadband | Advanced Voice | VoIP.
Education
California State University-Long Beach
BA
Skills
- Cloud Computing
- Voice Over Ip (Voip)
- Mpls
- Team Building
- Strategic Planning
- Sales Management
- Selling
- Leadership
- Salesforce.com
- Sales Process
- Telecommunications
- Unified Communications
- Long Distance
- Hosted Services
- Crm
- Managed Services
- Co-Location
- Sales Operations
- Professional Services
- Account Management
- Wireless
- New Business Development
- Strategic Partnerships
- Sales
- Channel
- Call Centers
- Saas
- Voip
- Channel Partners
- Data Center
- Direct Sales
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