Luke Evans Thorley

Technical Support Engineer @OneStream Software

The Role of Technical Support Engineer is to work with OneStream’s Customers, Partners and internal staff providing OneStream product support, software installation and upgrades as well as troubleshooting and resolving technical issues.\\\\n\\\\nResponsibilities\\\\n• Provide remote desktop product support to OneStream customers.\\\\n• Respond to product related customer issues and contact customers to triage problems.\\\\n• Perform customer software installations and upgrades, typically in virtualised environments.\\\\n• Troubleshoot configuration issues.\\\\n• Help develop innovative solutions and build strong relationships with customers.\\\\n• Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.\\\\n• Submit customer enhancement requests to software development teams.\\\\n• Update and maintain technical knowledge base articles.\\\\n• Trouble shoot Microsoft Azure issues (VPN, Azure AD, Environment performance, integrations)\\\\n• Ensure all interactions with our customers are a success.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n