Leston James
Senior Customer Success Manager @Protomiq
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WORK HISTORY
Senior Customer Success Manager @Protomiq
Responsible for mentoring incoming Customer Success Managers and Sales Account Execs • Focus bringing team members up to speed regarding company processes surround client data procedures • Bring a focus on helping the company with customer retention by training clients on a quarterly basis regarding software they have purchased • Utilize Salesforce for support requests for dealers during trainings and to track customers during onboardings • Maintain and support quarterly business meetings to deep dive into relevant performance data for tradepending products with business clients
EDUCATION
Claflin University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Careerist
Solutions Engineering
ABOUT LESTON JAMES
As a black Solutions Engineer, I have a proven track record in the pre and post sales…
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