Lester Mena Daltile

Experience

1. Sales & Operations Manager Daltile & Stone - Pompano Beach Branch

   Daltile

   Nov 1998 — Present

   Achieves revenue, budget and other business objectives for each fiscal year.•Develops business relationships with key customer within the store coverage area.•Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.•Provides leadership and direction in the pursuit of store objectives with employees.•Communicates and works closely with customer to maximize market penetration and margin potential.•Develops and implements strategic plans to accommodate corporate goals.•Reviews market analyses to determine customer needs, price schedules, and discount rates.•Advises customer on product selection, pricing and sales volume and continues to build customer relations.•Meets with key customers to negotiate and close deals.•Analyzes and controls expenditures of SSC to conform to budgetary requirements.•Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.•Ensures prudent credit transactions and manages account collections.•Participates in the planning process by providing accurate, achievable sales forecasts.•Aligns achievements with corporate goals, standards and objectives.•Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.•Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.•Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as, on-going performance management and development•Ensures compliance with Human Resource policies including, hiring, firing, performance management, and DOT compliance•Performs other related duties as required.

Education

• Miami Dade College

  Bachelor of Business Administration (BBA)

Skills

• Building Materials
• Strategic Planning
• Key Account Management
• Inventory Management
• Pricing
• Account Management
• Sales Operations
• Purchasing
• Tiles
• Sales Management
• New Business Development
• Negotiation
• Sales
• Flooring
• Contract Negotiation