Leslie Weems

About Leslie Weems

Transformational executive with 15+ years leading operations, creative strategy, and customer experience across healthcare, civic tech, and mission-driven sectors. I specialize in bridging analytics and soul-led storytelling to drive adoption, protect dignity, and activate collective healing.My leadership spans multimillion-dollar portfolios, CRM modernization, and emotionally resonant campaigns. Highlights include spearheading a Salesforce relaunch that enabled $100M in growth, reengineering workflows that saved $800K annually, and pioneering NPS programs that reduced escalations by 61%. I’ve built AI-powered outreach systems, designed Tableau dashboards that integrate user feedback, and led global teams through complex transformation initiatives.I am seeking executive opportunities as Chief Transformation Officer, VP of Strategic Operations & Experience, or Chief Experience Officer—roles where I can scale impact, legacy, and movement-building at the intersection of systems, soul, and storytelling.

Experience

1. Ao Globe Life Leslie Weems Agency Remote Austin, Tx

   Ao Globe Life

   Jul 2024 — Present · Austin, TX, US

   Austin, TX | Jul 2024 – Present• Directed CRM-optimized campaigns and messaging strategy, increasing engagement by 60% and exceeding sales targets by 50%• Built AI-driven call systems and automated workflows using Azure and Adobe, enhancing team efficiency and brand resonance• Oversaw creative asset development and outreach strategy for customer acquisition and retention across diverse markets• Led remote team operations and training, improving onboarding and performance metrics through scalable SOPs• Integrated customer feedback into campaign design, boosting satisfaction and retention while aligning with compliance standards• Positioned the agency as a transformation partner by blending data-driven operations with emotionally resonant storytelling

Education

• Texas State University

  Insurance Adjusters License, Insurance Adjusting, HAAG Roofing Certification, Commercial Ins. Inspection

  2012 — 2014

• Amberton University

  MBA WIP, IT: Management Information Systems

  1991 — 1993

• SMU Cox School of Business

  Special Program - Entrepreneurship, Business - Running a business

  2009 — 2009

• Angelo State University

  BBA, Finance & Corporate Real Estate

  1982 — 1986

Skills

• Management Consulting
• Process Consulting
• Change Initiatives
• Customer Profitability
• Leadership
• Business Development
• Healthcare
• Strategy
• Process Improvement
• Change Management
• Management
• Crm
• Medical Imaging
• Competitive Analysis
• Sales
• Enterprise Software
• Sales Operations
• Training
• New Business Development
• Integration
• Contract Negotiation
• Project Management
• Selling
• Marketing
• Sourcing
• Product Launch
• Strategic Planning
• Customer Relationship Management (Crm)
• Business Process Improvement
• Consulting