Leslie Okere

Experience

1. Technical Operations Manager Service Governance Lead

   World Wide Technology

   Mar 2019 — Present · Maryland Heights, MO, US

   Works with engineering and project management groups to provide professional services to clients and maintain customer relations, and to manage project deployment and service transition tasks that occur in the Implementation stage of the EPDIO project management methodology. Implement ITIL best practices in incident management, event management, and problem management. Handle escalations, and risk reporting for each cut managed as well as complete RCAs for each escalated issue. Works with the Engineering Management teams to ensure that they assign the right resources to projects and intensified incidents.

Education

• Middle Georgia State University

  Doctor of Science

• University of Maryland Global Campus

  Bachelor of Science (BS), Computer Information Science, Software Engineering Track

  1996 — 2001

• University of Maryland College Park

  Computer Information Science, Software Engineering Track

  1992 — 1994

• University of Maryland University College

  Masters, Information Technology - IT Project Management Track

  2002 — 2009

Skills

• Configuration Management
• Process Improvement
• Program Management
• Business Analysis
• Agile Methodologies
• Management
• Visual Basic
• Integration
• Testing
• Customer Satisfaction
• Systems Engineering
• IT Project Management
• Quality Assurance
• Software Documentation
• Sdlc
• Microsoft Sql Server
• Oracle
• Requirements Analysis
• Project Management
• Sql
• Visio
• Linux
• Software Development
• Software Project Management
• Itil
• Unix