Leslie Lautin Davis

About Leslie Lautin Davis

I always push in my chair when I get up. It’s a small, intentional habit that…

Experience

1. Product Communications Manager

   Cendyn

   Feb 2014 — Present · FL, US

   Lead all customer-facing and internal product communications across 12+ SaaS products, collaborating with Product, Learning, and Customer Success teams. • Plan and manage the external communications calendar, aligning messaging deliverables with product release cycles, feature rollouts, and operational milestones. • Write, refine, and deliver release notes, newsletters, and targeted update emails for international markets, driving measurable engagement gains: • Unique open rates ↑ 65%; total opens ↑ 70%; CTR ↑ 90%(from 3.0% → 5.7%). • Customer comms volume ↑ 50× with unique opens ↑ 33% and CTR ↑ 300%. • Built company’s first customer-facing knowledge cloud from the ground up, authoring 900+ articles to enable customer self-service and product adoption. • Coordinate multiple concurrent initiatives—balancing input from Product, Marketing, and Support—while adapting priorities and timelines to shifting organizational needs. • Created and managed the master sales enablement deck to ensure unified messaging across global product lines. • Host quarterly product webinars to strengthen customer understanding and engagement. • Manage award submissions and ORM listings across 80+ platforms, ensuring consistent brand and product representation.

Education

• Washington University in St. Louis

  BA

Skills

• Event Planning
• Problem Solving
• Staff Supervision
• Adobe Creative Suite
• Marketing
• Event Management
• Marketing Strategy
• Social Media
• Timematters
• Procedure Development
• Databases
• Media Buying
• Pc
• Print Management
• Mentoring of Staff
• Strategic Planning
• Advertising
• Train Staff
• Online Marketing
• Editing
• Social Media Marketing
• Blogging
• Production Management
• Microsoft Office
• Email Marketing
• Marketing Budget Management
• Mac
• Management
• Public Relations
• Brand Marketing
• Public Speaking
• Raiser's Edge
• Contract Negotiation
• Graphic Design