Leslie Jack
Customer Success Manager | Lifecycle | Product Adoption | Renewals | Success Plans | Technology | Ed Tech | Trained 100+ customers on technology solutions, resulting in a 75% feature adoption rate.
- Role
- Customer Success Manager Consultant at Digital Cloud Training
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Leslie Jack
Growing up, I was that child with an old soul who stayed in grown folk\'s business…
Experience
Customer Success Manager Consultant
Jan 2024 — Present
Execute onboarding/offboarding using Hubspot, Slack, and Asana to maintain accurate pipeline reporting for a boutique consulting firm.• Oversee 200+ clients, delivering weekly training and check-ins, achieving a 96% customer satisfaction score. • Conduct competitor and SWOT analyses research to assess client needs based on targeted goals, driving a 92% increase in client recommendations. • Leverage journey mapping and qualitative data to mitigate risks and resolve issues, sustaining high satisfaction. • Manage technology, consulting, executive coaching, and B2C accounts, recommending tools and resources that boost market campaign effectiveness by 30%.
Education
S.I. Newhouse School of Public Communications at Syracuse University
Bachelor of Science - BS
S.I. Newhouse School of Public Communications at Syracuse University
Master of Science - MS
Skills
- Management
- Event Planning
- Social Networking
- Strategic Communications
- Leadership
- Marketing
- Corporate Communications
- Public Speaking
- Public Affairs
- Writing
- Message Development
- Press Releases
- Television
- Social Media
- Event Management
- Crisis Communications
- Public Relations
- Internal Communications
- Community Outreach
- Cision
- Media Relations
- Editing
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