Leslie Badillo
Administration | Executive Support | Project Management | Logistics | Operations | Purchases
- Role
- Customer Services Specialist at MetLife
- Location
- East Greenwich, RI, US
- LinkedIn followers
- 500 followers
About Leslie Badillo
I am a bilingual administrative professional with vast experience in general administration, operations, logistics, sales, purchases, negotiation, and management. I\'m used to collaborating with the CEOs and being responsible for making decisions for transnational projects. My attention to detail and capacity to be highly organized gave me the skills to accomplish the requirements of international procedures and policies and provide prompt and practical solutions. I combine my knowledge, experience, and excellent communication skills to successfully work remotely. I know exactly how to approach and solve any possible situation thanks to my proactiveness and self-taught.
Experience
Customer Services Specialist
Apr 2025 — Present
Resolver las llamadas de los clientes con empatía y claridad, manteniendo altos niveles de satisfacción.Ingresar con precisión la información de beneficios y llenar formularios en Salesforce y CRMGuiar a los titulares de pólizas durante el proceso de su reclamo de reembolso.Trabajar con otros departamentos para hacer el proceso más eficiente.Mantenerse actualizado con Knowledge para garantizar respuestas vigentes y en cumplimiento.Asistir a los titulares de pólizas con preguntas sobre beneficios, actualizaciones de reclamos y documentos requeridos.
Education
Facultad de Estudios Superiores Iztacala
Psicologia
UNAM FES Cuautitlan
Licenciatura, Administracion de Empresas
2005 — 2008
Universidad Abierta y a Distancia de México DCSBA
INGENIERIA EN LOGISTICA Y TRANSPORTE
2016 — 2022
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