Leslie Shoaf
Strategic Program Leader | Product Operations & Planning | Employee Enablement | Culture Builder | Creative Problem Solver
- Role
- Vice President - Service Product Strategy Team at JPMorganChase
- Location
- Delaware, OH, US
- LinkedIn followers
- 500 followers
About Leslie Shoaf
As the Vice President of Service Product Strategy Team at JPMorgan Chase & Co, I lead a…
Experience
Vice President - Service Product Strategy Team
Jun 2022 — Present · Columbus, OH, US
Leading a team of 6 supporting a 500+ person product organization through strategic planning, process improvement, and employee enablement. Strategic Planning & Roadmap Alignment • Drive annual and quarterly planning across 10 Area Products to support a unified product roadmap • Built a cross-product dependency management process to reduce delivery risk on critical initiatives • Contribute reporting practices (in partnership with central Ops) that increase visibility into actual work Education & Empowerment • Lead the Service Education & Empowerment Program, transforming it from onboarding-only to a scalable, outcome-based model • Expanded to include product proficiency courses, single-session registration, and self-serve catalog • Track success via 100% NPS and 92% CSAT; program now serves teams beyond Service Product and influences other groups • Introduced metrics, in-course assessments (in progress), and persona-driven learning paths Process & Tooling • Created scalable backlog and reporting frameworks to improve prioritization and visibility • Led organization-wide adoption of agile tools with training, governance, and access strategy • Launched product-wide OKRs to strengthen alignment and accountability Leadership & Culture • Chair of the Employee Engagement Committee, leading culture and community-building for 700+ employees • Foster collaboration and inclusion through mentorship and continuous improvement
Education
The Ohio State University
Anthropology
2004 — 2008
Bowling Green State University
Master of Arts (M.A.)
2010 — 2012
Chegg Skills
Certificate
2024 — 2025
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