Leslie Serrano

About Leslie Serrano

As an Employee Relations Investigations Attorney, I specialize in conducting thorough…

Experience

1. Bilingual Workplace Investigations Attorney

   Work Shield

   Oct 2023 — Present · Dallas, TX, US

   Responsible for independently investigating and managing complex and sensitive workplace incidents in English and Spanish including Title VII harassment and discrimination, Title IX discrimination and sexual harassment, ADA, ADEA, PWFA, retaliation, and workplace misconduct. Additionally, investigate whistleblower claims, fraud, and violations of ethics and code of conduct policies for our corporate clients’ employee populations. • Analyze complex evidence, witness statements, and documents to determine credibility and establish facts. Prepare high-quality written incident evaluation reports of the investigation that provide a clear and logical account of the allegations, investigative work performed, and key findings. Provide resolution recommendations to client contacts using a high degree of empathy balanced against an ability to provide direct feedback, handle sensitive and confidential information, and navigate through difficult and uncomfortable situations. • Appropriately assess risk, and apply sound ethical judgment, escalating, managing and reporting issues timely and appropriately to guide decision-making and mitigate legal risks.• Collaborate with stakeholders, including at the executive level, to implement best practices and ensure fair and compliant resolution of workplace disputes. Hold quarterly meetings with clients to report trends, statistics, and related metrics.• Partner and collaborate with HR Business Partners, HR Directors, and Legal HR. Advise and train HR generalists and business partners on investigations best practices.• Investigate for clients across the U.S. and internationally, in both union and non-union workforces, ranging in size from thousands of employees to small businesses.• Conduct legal research and counsel clients on employment law and impartial investigation issues. Prepare and present training materials.