Leslie Raillette
Senior Customer Success Manager @Meltwater
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WORK HISTORY
Senior Customer Success Manager @Meltwater
Managing a portfolio of 15+ international and French clients, primarily in the Luxury sector, within the Enterprise segment (ARR: €2M)• DEPLOYMENT, ADOPTION, SUPPORT- Customer Success: Achieve a 100% CSAT score by fostering strong client relationships through continuous follow-up, proactive responsiveness, and effective communication, ensuring long-term client satisfaction and retention- Solution Architecture: Design and implement technical architectures that align with and meet customer-specific requirements- Training: Develop and deliver personalized training sessions, averaging 1.5 hours per session for around 20 participants, ensuring clients can fully utilize the platform’s features- Client Empowerment: Drive user engagement by creating and executing tailored empowerment plans to enhance platform adoption and usage.
EDUCATION
Grenoble Ecole de Management
Master's degree - Programme Grande Ecole, Marketing
Coventry University
Bachelor of Arts - BA, Global Business
ABOUT LESLIE RAILLETTE
Results-oriented and client-centric, I design and deliver tailored technical solutions that meet business needs and drive long-term product adoption, creating lasting value and impact.What people say about me: • More organized than Marie Kondo. • A natural teacher, able to clearly share knowledge with both clients and internal teams. • Not a fan of small talk yet clients genuinely enjoy working with me.
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