Leslie Purnell
Client Services Training Manager @The Sunroom - Chicago
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WORK HISTORY
Client Services Training Manager @The Sunroom - Chicago
Organize and lead onsite trainings to a variety of enterprise clients on utilizingthe software most effectively and efficiently-Led a team through the complexities of a company merger while continuing todeliver exceptional customer experience-Ensure leadership and individual contributors are aligned with implementationgoals through maintaining open lines of communication across teams and openlysharing feedback-Provide one on one customer service and technical support to facilitateinstallation, implementation, maintenance, and education of the agencymanagement system, ensuring that the outlined timelines are easily executed-Mentor colleagues cross-functionally with additional training on software, withadditional training on business professionalism-Create and organize a detailed summary of conversations and interactionsaround any call incident, providing real-time feedback and resolutions for eachcustomer-Install, configure, and troubleshoot new software, updates, and patches.
EDUCATION
Baldwin Wallace University
Bachelor of Arts, CCST - Communication Studies
SKILLS
ABOUT LESLIE PURNELL
Client Services Training Manager at Strategic Insurance Software
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