Leslie Patton

Service Assurance Executive | Project Manager | Senior Procurement Analyst

Role: Service Assurance Executive - Operations at Zayo Group
Location: Hamilton, OH, US
LinkedIn followers: 500 followers

About Leslie Patton

I am a Professional fueled by passion for performance, excellence, and quality. Leadership fed from a wellspring of knowledge acquired in proactive and reactive situations, in the office, and on premise with the customer. Rock solid projects and personnel management built on a foundation of 20 + years\' experience across diverse environments including, customer service, administrative professional, leadership and sales. Proven ability to develop plans and actions that help resolve customer issues in a timely manner achieve optimal results within critical timelines and utilize creative problem-solving skills to generate win-win results.

Experience

Service Assurance Executive - Operations
Zayo Group
Apr 2024 — Present · Denver, CO, US
Ensuring the quality of the reliability and availability of services to the Top 10 customers• Functions as the primary operations interface by serving as the critical customer advocate and liaison for large enterprise & strategic accounts.• Ensure operational continuity and scalability across functional teams during all stages of lifecycle by coordinating, driving and delivering operations review, Request for Outage (RFO) and Service Improvement Plan (SIP).• Ability to collaborate with various stakeholders to drive continuous improvement in service delivery,• Oversee the end-to-end service delivery process, the primary point of contact for communicating and providing status on service impacting events, and initiating measures to optimize service performance.• Monitor adherence to SLA\'s and service performance targets, track KPI\'s, and report on service performance to Stakeholders.

Education

Indiana Wesleyan University
Bachelor, Science Business Management

Skills

Telecommunications
Analysis
Leadership
Troubleshooting
Invoicing
Software Documentation
Program Management
Data Analysis
Billing
Crm
Team Leadership
Wireless
Call Centers
Business Development
Process Improvement
Voip
Microsoft Office
Sales
Managed Services
Account Management
Strategic Planning
Optical Fiber
Access
Project Management
Networking
System Administration
Business Process Improvement
Salesforce.com
Training
Customer Satisfaction
Time Management
Sales Operations
Customer Retention
Mpls
Customer Service
Team Building
Management
Vendor Management
Fiber

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