Leslie Miller
AVP, Business Portfolio and Delivery
- Role
- Director of Operations at Nationwide
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
Experience
Director of Operations
Apr 2017 — Present · Grandview, OH, US
Led strategic planning for product technology, distribution technology and operational processes · Leading a team of nearly 100 direct and indirect reports through change including reduction in size, customer-centric culture change and transformational technology change · Reduced staff by two leaders and over 30 FTE through operational efficiency while hitting all major KPI’s including time service and quality · Creating a culture of accountability through measurable performance-based metrics for leaders and associates with frequent monitoring through data that we have not gathered before · Imbedded change management into our practice to enable adoption of process change to strengthen engagement while in a period of great change
Education
The Ohio State University, Fisher College of Business
2014 MBA, Concentration in Strategy, Minor in Operations Management
2012 — 2014
Bowling Green State University
BA, Political Science and History
2001 — 2005
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