Leslie Miller
Director of Operations @Nationwide
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WORK HISTORY
Director of Operations @Nationwide
Grandview, OH, US
Led strategic planning for product technology, distribution technology and operational processes · Leading a team of nearly 100 direct and indirect reports through change including reduction in size, customer-centric culture change and transformational technology change· Reduced staff by two leaders and over 30 FTE through operational efficiency while hitting all major KPI’s including time service and quality· Creating a culture of accountability through measurable performance-based metrics for leaders and associates with frequent monitoring through data that we have not gathered before· Imbedded change management into our practice to enable adoption of process change to strengthen engagement while in a period of great change
EDUCATION
The Ohio State University, Fisher College of Business
2014 MBA, Concentration in Strategy, Minor in Operations Management
Bowling Green State University
BA, Political Science and History
ABOUT LESLIE MILLER
AVP, Business Portfolio and Delivery
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