Leslie Lemon

About Leslie Lemon

Experienced Business Development and Project Management professional with a proven track record in driving successful programs and initiatives. Skilled in leading cross-functional teams, cultivating relationships with key stakeholders, and delivering exceptional customer service. A strategic thinker, adept at problem-solving and identifying opportunities for growth. Strong leadership abilities, demonstrated through effective team building and management. Proficient in account management and experienced in driving revenue growth. Possess excellent soft skills, including communication, negotiation, and collaboration. Committed to delivering results and exceeding expectations.Passionate and dedicated professional with a strong emphasis on soft skills and human connection. Recognized for exceptional communication and interpersonal abilities, with a natural talent for building relationships and rapport with clients and colleagues alike. Proven track record of fostering collaboration and teamwork, leveraging empathy and active listening to create a positive and inclusive work environment. Adept at problem-solving and conflict resolution, with a keen understanding of how to navigate challenges and find creative solutions. Committed to personal growth and continuous learning, always seeking new ways to enhance emotional intelligence and leadership skills. Known for bringing a human touch to business interactions, driving meaningful connections and achieving outstanding results.Proficient in Microsoft Word, Power Point, Microsoft Outlook, Excel, Salesforce, SAP, DisputeSuite, Hubspot Sales,and Bodyworks accounting system.

Experience

1. Fsr Erg Leader Culture Ambassador

   iRhythm Technologies, Inc.

   Mar 2023 — Present · US

   Primary contact for the Sales team for new account onboarding-Operate as a key resource in the region’s success – by monitoring key performance trends at an account and regional level- Develop action plans with the Territory Manager and Regional Director to improve accounts performance-Collaborate with cross-functional teams to define scope, goals, and deliverables of initiatives-Build strong relationships with two assigned regional teams (that include 12 team members), motivate assigned teams to achieve Best in Class service- Subject matter expert on individual accounts for customer care and iRhythm internal partners (Finance, Billing, Clinical,etc) in order to triage incoming issue, primary issue owner who is responsible to follow issues through to resolution-Work to develop work processes and procedures for the Customer Care FSR team -Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates-Provide superior customer service by identifying and initiating resolutions to customer concerns and issues-Identify processes in need of improvement and recommend enhancements or changes to those processes-Owner of end-to end project management initiatives for my region\'s accounts- Adhere to corporate policy and HIPAA standards in handling patient dataERG LEADER responsibilities-Spearhead and manage employee resource group for iRhythm-Guide initiatives, foster collaboration and drive change within the organization-End-to-end project management for ERG initiatives with success.(Branding, Engagement,Marketing,etc)-Communicate and collaborate with Executive Leadership team-Engage with the ERG community while advocating to grow membership within the organization-Create a sense of community among members to encourage personal and professional development.

Education

• McNeese State University

  Health Promotion