Leslie Hornickel

Experience

1. Operations Coordinator

   Resibrands

   Jun 2025 — Present · Austin, TX, US

   Oversee franchise onboarding for 3 different brands, including assigning system credentials and managing launch timelines and tasks. Ensure training system for franchise owners and employees remains updated and organized. Maintain key franchise systems, including the Franchise Scoreboard, CRM, and weekly reporting, ensuring accuracy and timely updates. Manage the Support Ticketing system, responding to franchisee inquiries with efficiency and professionalism. Monitor and support the Territory Launch process, ensuring alignment with compliance and timely execution. Coordinate franchise training sessions, track attendance, and ensure content is current and aligned with best practices. Conduct bi-weekly CRM audits and monthly Atlist Map reviews to ensure data integrity. Maintain and update critical data tools such as the Master Controller and Contact List. Schedule and manage weekly office hours and related administrative tasks. Enter and update launch-related data in the CRM and internal task systems to ensure smooth execution.

Skills

• Human Resources
• New Hire Orientations
• Time Management
• Accounts Payable
• Accounts Receivable
• Applicant Tracking Systems
• Benefits Administration
• Customer Service
• Employee Benefits
• Employee Relations
• Employee Training
• Event Management
• Event Planning
• Hris
• Internet Recruiting
• Interviews
• Inventory Management
• Leadership
• Management
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Networking
• Onboarding
• Outlook
• Performance Management
• Personnel Management
• Powerpoint
• Public Relations
• Public Speaking
• Recruiting
• Research
• Screening
• Screening Resumes
• Social Media
• Social Networking
• Sourcing
• System Administration
• Talent Acquisition
• Talent Management