Leslie Higgison
- Role
- Retail Physical Channel Strategy and Performance at Comerica Bank
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Leslie Higgison
I\'m a senior executive who combines strategic clarity with a human touch. I lead with…
Experience
Retail Physical Channel Strategy and Performance
Jun 2023 — Present · Atlanta, GA, US
Lead the strategy, optimization, and execution of the banking center and ATM distribution network, workforce planning, and executive communications for the retail and small business segment. • Balanced growth and efficiency by developing a market prioritization model by geographic cluster to evaluate profitability, deposits, and growth potential for the national network of 400 banking centers and 500 ATMs in five states.• Established the enterprise’s first five-year distribution strategy to amplify business results in key growth markets through expansion, relocation, and renovation, driving $29MM annualized reinvestment through actions deployed to date.• Directed the national ATM channel strategy spanning 500+ terminals, optimizing availability, placement, and utilization to align with customer behavior and integrated channel experience, including P&L and strategic vendor partnerships.• Initiated optimization of ATM network to better align resources, reduce vendors and establish baselines for profitability and performance standards which drove a reduction in capital expense of $10MM and additional $5MM reduction in run rate.• Redesigned workforce model for 2,200 branch staff, accounting for approximately $200MM in annual expense, improving customer experience and eliminating staffing related closures while remaining cost neutral.
Education
University of Georgia - Terry College of Business
Bachelor of Business Administration - BBA, Management Information Systems
2000 — 2004
University of Georgia - Terry College of Business
Bachelor of Business Administration - BBA, Marketing
2000 — 2004
Skills
- Strategic Financial Planning
- IT Audit
- Financial Analysis
- Corporate Governance
- Internal Audit
- Financial Risk
- Financial Modeling
- Strategy
- Mergers
- Auditing
- Enterprise Risk Management
- Banking
- Risk Management
- Business Transformation
- Business Process Improvement
- Sarbanes-Oxley Act
- Commercial Banking
- Internal Controls
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