Leslie Gilchrist
Assistant Vice President, Technology - Tools Strategy & Automation for Service Assurance at Cox Communications
- Role
- Assistant Vice President, Technology - Tools Strategy & Automation for Service Assurance at Cox Communications
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Leslie Gilchrist
Results driven leader with expertise in strategic planning, operational management, business analysis, project management and people leadership. Provide technology leadership with a focus on leading versus managing; adapting leadership styles to individual or project; varied communication styles; empowering employees and encouraging growth. Excels as a leader of both in-house and remote teams. Connects the dots by looking at big picture to assess all impacts in order to deliver the best product for the business. Specialties: People Leadership; Organizational Leadership; Operations; NOC Operations, Business Analysis; Project Management; QA Testing; Process Improvement; Statistical Process Control Reporting Experience; Contractor Recruitment/Selection Management; Project Budgeting. ITIL Certified.
Experience
Assistant Vice President, Technology - Tools Strategy & Automation for Service Assurance
Feb 2021 — Present · Phoenix, AZ, US
Provides strategic vision, leadership and direction for specification, delivery, design and maintenance of current and future tools, technologies, processes, and training regarding internal and external business needs for the Service Assurance Organization. Collaborates with key technical and business partners, and external vendors to help define strategies and standards, outline operational, support, process, and tooling architectural requirements, determine best-practice operational solutions, plan and execute implementation, define and measure results. Further responsibilities include determination of operational readiness and support needs of new projects and other business requirements to determine resources, processes, and training needed for the Service Assurance Organization. The Service Assurance Organization is a 24x7x365 operational team providing assurance to our Cox Communications network across the county supporting residential, commercial services and hospitality services.
Education
Arizona State University
B.S., Computer Information Systems
1999 — 2001
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