Leslie Gallop
Senior Technology Executive | Transformational Leader | Strategist | Innovator | Results Driven | Advisor | Mentor
- Role
- Head of Office of Strategic IT Partnerships, IT Operations (Run) Organization, IT Pmo at Lincoln Financial
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
Experience
Head of Office of Strategic IT Partnerships, IT Operations (Run) Organization, IT Pmo
Jan 2016 — Present · Hartford, CT, US
Senior leader of newly created, mission critical organization to transform IT through the effective establishment of strategic partnerships. Managed 500+ employees, contractors and vendor partners globally. Transitioned 1+M hours of support by 2018 resulting in cost savings of 10+M annually. Established a new centralized operational (RUN) organization to manage application maintenance and support for all lines of business within Lincoln. Implemented improvement plans achieving 98%+ service level performance, 22% reduction in incidents and improved customer satisfaction. Refocused IT VMO to relationship management approach. Led multiple successful contract negotiations resulting in multi-millions in saving and significantly improved contract terms. Spoke at industry conferences on strategic sourcing and vendor management topics.
Education
University of North Carolina at Chapel Hill
BA
Skills
- Project Management Office (Pmo)
- Business Intelligence
- Software Development Life Cycle (Sdlc)
- Vendor Management
- Management
- Program Management
- IT Strategy
- Sdlc
- Project Management
- Requirements Analysis
- Risk Management
- Business Process Improvement
- Underwriting
- Outsourcing
- Change Management
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