Leslie A.

Assistant Community Manager @FirstService Residential

Sacramento, CA, US

Acknowledge and greet all residents and guest in a friendly courteous manner.•Handle questions or calls from board members, homeowners and vendors or refer to the appropriate staff member for assistance.•Inspect the community to ensure compliance with governing documents. Take photos with a tablet and upload to management software. Generate, process, and follow-up on homeowner violation notices.•Processing of architectural applications and participate in ARC meetings as needed. Generate and process ARC letters.•Generate and email monthly violation and architectural reports to association•Meet vendors in community, participate in site walks, and generate work orders as needed. Request proposals or bids, business licenses, and insurance policies from vendors.•Consistently check emails for Manager requests, homeowner matters, vendor proposals, etc. Always keep clear and open communication with team members.•Create and maintain accurate documentation for all community program plans, to include events scheduling; vendor contracts; budget management detail; event summary reports; all to be updated and summarized monthly, reported to the General Manager and the Board of Directors of the HOA.•Prepare and maintain an accurate master community event calendar, update at least monthly, consistently, and effectively distribute the calendar to all staff members, the HOA Board, and post throughout the community. Use community communication tools to circulate up-to-date community planning calendars.•Design, create and maintain timely updated content for the monthly newsletter; “television roll;” and resident portal. •Create regularly scheduled community communications (email blasts), to include weekly activity updates; event planning updates for residents; important community news; Board and Committee updates; and any necessary resident communications. Ensure these communications are accurate and timely.