Leslie Beltran

About Leslie Beltran

I help enterprise leaders modernize customer experience, revenue, and operations through AI-enabled, human-in-the-loop operating models.With 20+ years in global sales and business development, I partner with C-suite and senior leaders to deliver outcome-driven, digitally enabled engagement strategies. My focus is on helping organizations scale efficiently while improving CX, retention, and lifetime value—without losing the human connection that drives trust and loyalty.I work across industries to:Design omni-channel customer journeysIdentify and eliminate friction across the customer lifecycleBalance automation, AI, and human expertise to improve ROIBuild scalable, flexible operating models aligned to growth and transformation goalsMy approach blends strategic consulting with practical execution, helping clients move from experimentation to real impact—whether that means cost optimization, revenue acceleration, or experience transformation.At TP, we support the world’s leading brands with a global footprint, smart-shoring strategies, and a diversified portfolio spanning CX, back office, digital transformation, and knowledge services. Our hybrid delivery model—combining on-site, nearshore, offshore, and cloud-based talent—enables clients to scale with agility while maintaining quality, security, and performance.I’m passionate about helping organizations rethink what modern outsourcing can be:not just a cost lever, but a strategic enabler for growth, innovation, and customer loyalty.

Experience

1. Vice President Global Customer Experience Strategy

   TP

   Apr 2018 — Present · Los Angeles, CA, US

   At TP, we partner with the world’s leading brands to modernize customer experience and operations through digitally enabled, end-to-end business services. Our integrated delivery model brings together customer experience, back-office, and knowledge services—combining advanced technology, AI, and human expertise to drive efficiency, quality, and measurable business results.Through a high-tech, high-touch approach, we help clients simplify complexity, accelerate performance, and operate with greater agility, security, and trust.

Education

• University of Southern California

  Business Administration and Management, General

• Cate Prepatory High School

  High School Diploma

Skills

• Salesforce.com
• Managed Services
• Document Management
• Solution Selling
• New Business Development
• Sales
• B2b
• Sales Operations
• Managed Print Services
• Professional Services
• Crm
• Enterprise Software
• Sales Management
• Direct Sales
• Sales Process
• Business Development
• Account Management
• Cross-Functional Team Leadership
• Customer Relationship Management (Crm)
• Team Leadership
• Selling