Lesley N.

Customer Success Content Agent

Role
Customer Success Content Specialist at Fi
Location
Brooklyn, NY, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Success Content Specialist

    Fi

    Oct 2023 — Present · New York, NY, US

    As a member of the Fi Cx Content Team, I help bridge the knowledge gap for customers and agents by explaining new features and processes in this fast-paced and ever-changing environment. I focus primarily on our outstanding Customer Success Team here at Fi, as I handle internal processes and content. My goal is to make my team\'s job easier so they can provide excellent customer service and bring their best selves to every interaction. I take pride in supporting my team and helping them stay up-to-date with new features and processes.

Education

  • University of Central Florida

    B.F.A, Acting

    2006 — 2011

  • Upright Citizens Brigade

    Advanced Study Improvisation, Long Form Improvisation

    2013 — 2017

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Lesley N. — Customer Success Content Specialist at Fi in Brooklyn, NY, US | Unifers