Lesley Millender-Irwin

About Lesley Millender-Irwin

With more than 20 years of experience in community management, I specialize in leading high-performing teams and delivering operational excellence that strengthens communities from the inside out. My work centers on strategic leadership, fiscal responsibility, and a homeowner-first philosophy, ensuring that every decision supports the long-term vision and goals of the Board and the residents we serve.I oversee multimillion-dollar operating budgets and guide cross-functional teams in executing efficient, transparent, and service-driven management practices. By refining operational processes, strengthening internal collaboration, and enhancing communication strategies, I help communities operate smoothly while elevating the resident experience.Holding the PCAM and AMS designations, I am deeply committed to professional standards and continuous improvement within the industry. My background includes managing multi-family, luxury condominiums, and large-scale master-planned communities, where I developed expertise in governance support, financial stewardship, stakeholder engagement, and organizational leadership.I am passionate about building engaged, well-managed communities where Boards feel confident in their leadership, and homeowners feel heard, supported, and proud of where they live.

Experience

1. General Manager

   HOAMCO (Homeowners Association Management Company)

   Sep 2023 — Present · Seattle, WA, US

   Community Association Executive | Master & Village-Level OversightOversight of 7 Village Associations and 1 Master Umbrella Association |$6.4M Operating Budget | 15 Staff MembersDeveloped and executed operational strategies for seven Village Associations and one Master Association, aligning with each Board’s unique goals and vision.Provided leadership and strategic guidance to Boards to ensure alignment with homeowner needs, community values, and long-term priorities.Regularly monitored and reported progress toward Board objectives, including actionable implementation updates and performance metrics.Led a team of 15 employees, including three department heads; conducted interviews, hiring, performance evaluations, and staff development.Created and administered the Master Association\'s annual $6.4 million operations budget; collaborated with department heads to optimize expenditures and preserve property values.Designed and enforced fiscal management policies that safeguarded Association assets and improved financial controls.Evaluated and recommended staffing adjustments to ensure effective service delivery and operational efficiency.Oversaw major capital improvement projects from planning through execution; managed preventative maintenance programs and negotiated vendor contracts.Drafted, distributed, and managed procurement documents (RFPs) and secured competitive vendor bids for capital and service projects.Served as Association Risk Manager, overseeing all insurance claims related to common areas and representing the Association in claims resolution.Prepared comprehensive monthly Board Packets, Action Item Lists, Management Reports, Maintenance Logs, and Compliance Reports.Attended and supported all Board General and Executive Session Meetings as the lead staff liaison and subject matter expert.

Education

• Woodbury University

  Business, Marketing

Skills

• Budgets
• Negotiation
• Customer Service
• Account Management
• Contract Negotiation
• Budgeting
• Outlook
• Real Estate
• Team Building
• Management
• Microsoft Office
• Strategic Planning
• Contract Management
• Marketing
• Facilities Management
• Residential Homes
• Training
• New Business Development
• Financial Reporting
• Operations Management
• Lease Negotiations
• Lease Administration
• Financial Analysis
• Property Management
• Business Development
• Microsoft Word
• Leadership
• Powerpoint
• Microsoft Excel
• Real Estate Development
• Condos
• Accounting