Lesley Denny

About Lesley Denny

Proven ability to solve complex situations, thrive in white space, influence outcomes and drive results that exceed expectations. Effective communicator and motivator with broad experience in Risk Management, Process Management and a strong background in process improvement and relationship management.Strengths include- Ability to work independently while navigating complex, fast paced and often undefined spaces - Able to bring clarity to potential issues, identifying gaps and proposing actionable solutions- Well organized and sought after by others to streamline and improve upon existing processes- Clear and concise written and verbal communication with leadership at all levels- Proven learning agility by flexing in and out of new work with ease and little guidance- Proven ability to collaborate and influence others across departments, sites, and job responsibilities

Experience

1. Principal Risk Specialist - Card Risk

   Capital One

   May 2024 — Present · Las Vegas, NV, US

Education

• University of Phoenix

  Associate of Arts (AA)

  2015

Skills

• Banking
• Risk Management
• Team Management
• Customer Experience
• Business Analysis
• Business Process
• Vendor Management
• Communication Skills
• Analysis
• Credit
• Collections
• Credit Cards
• Management
• Visio
• Call Centers
• Risk Assessment
• Business Process Improvement
• Quality Monitoring
• Cross-Team Collaboration
• Contact Centers
• Quality Auditing
• Failure Analysis
• Customer Service
• Operations Management
• Root Cause Analysis
• Root Cause Problem Solving
• Health Insurance
• Leadership
• Complaint Investigations
• Process Improvement
• Complaints
• Training
• Dependable Team Player
• Failure Modes
• Quality Assurance
• Financial Services