Lesley Skimins
Senior Director, Cx Continuous Improvement @Zendesk
Signup · Get unlimited contacts
WORK HISTORY
Senior Director, Cx Continuous Improvement @Zendesk
Philadelphia, PA, US
In this role, I lead a dynamic global team of leaders and ICs, focused on continuous improvement, and learning and development. I partner with senior leaders to ensure our goals align and performance thrives. Focus areas include business process management, change management, learning & development, and product interlock engagements. I lead the team to design, develop, and deliver training programs that optimize the employees knowledge with proven results, while also leading overall transformational improvements across the customer and employee experience.
EDUCATION
Averett University
Bachelor of Science (B.S.), Biology
SKILLS
ABOUT LESLEY SKIMINS
I\'m a passionate and results-driven Executive specializing in learning and development, and customer experience transformation. With experience across SaaS and Fortune 50 environments, I bring a strong foundation in lean six sigma, design thinking, change management, and adult learning practices to help organizations meet and exceed their strategic goals.I\'ve led global teams to deliver impactful cross-functional projects, focused on process improvement, learning and development, and am passionate on improving the overall customer and employee experiences. My leadership approach is hands-on and proactive—I tackle operational blockers head-on, employ sound mitigation strategies, and ensure open, ongoing communication with my team, stakeholders to keep everyone aligned and committed to an exceptional experience.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.