Lesley Skimins
Transformational Leader in SaaS & Fortune 50, leading learning & development, delivering operational excellence & improving the Employee & Customer Experience through results driven practices.
- Role
- Senior Director, Cx Continuous Improvement at Zendesk
- Location
- West Chester, PA, US
- LinkedIn followers
- 500 followers
About Lesley Skimins
I\'m a passionate and results-driven Executive specializing in learning and development, and customer experience transformation. With experience across SaaS and Fortune 50 environments, I bring a strong foundation in lean six sigma, design thinking, change management, and adult learning practices to help organizations meet and exceed their strategic goals.I\'ve led global teams to deliver impactful cross-functional projects, focused on process improvement, learning and development, and am passionate on improving the overall customer and employee experiences. My leadership approach is hands-on and proactive—I tackle operational blockers head-on, employ sound mitigation strategies, and ensure open, ongoing communication with my team, stakeholders to keep everyone aligned and committed to an exceptional experience.
Experience
Senior Director, Cx Continuous Improvement
Mar 2022 — Present · Philadelphia, PA, US
In this role, I lead a dynamic global team of leaders and ICs, focused on continuous improvement, and learning and development. I partner with senior leaders to ensure our goals align and performance thrives. Focus areas include business process management, change management, learning & development, and product interlock engagements. I lead the team to design, develop, and deliver training programs that optimize the employees knowledge with proven results, while also leading overall transformational improvements across the customer and employee experience.
Education
Averett University
Bachelor of Science (B.S.), Biology
1994 — 1998
Skills
- Strategic Planning
- Outsourcing
- Broadband
- Call Center
- Business Process
- Competitive Analysis
- Customer Experience
- Project Management
- Visio
- Solution Selling
- Operations Management
- Troubleshooting
- Agile Methodologies
- Team Building
- Management
- Process Improvement
- Customer Retention
- Telecommunications
- Analysis
- Training
- Customer Satisfaction
- Forecasting
- Business Process Improvement
- Process Engineering
- Ethernet
- Pmp
- Business Analysis
- Leadership
- IT Strategy
- Program Management
- Crm
- Call Centers
- Ip
- Business Intelligence
- Cross-Functional Team Leadership
- Integration
- Project Portfolio Management
- Mobile Devices
- Salesforce.com
- Product Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.