Lesley Sareen
- Role
- Call Center Cloud Application Technical Manager at Pitney Bowes
- Location
- Derby, CT, US
- LinkedIn followers
- 500 followers
About Lesley Sareen
Resourceful Technical Project Manager skilled in streamlining operations while meeting demanding deadlines in order to ensure customer satisfaction and business revenue. Expertise in coordinating diverse teams (on-shore and off) and resources to complete objectives. Organized with proactive and hard working nature. Below is a highlight of my core competencies: Agile/Iterative/Waterfall Resource Planning Requirements Gathering Estimation & Scheduling Financials Management Process Improvement Design and Development Deployment Skilled Negotiator Collaborative Leader Proficient Communicator Confident Decision Maker 1. Call Center (Genesys/AWS) Design and Development with AI integrations. Enterprise Resource Planning (Implementation/Integration/Upgrade)- SAP, ACS, NGC Products. Customer Credit Management (Implementation/Integration/Upgrade)- Rapport 4. Customer Relationship Management (Implementation/Integration/Upgrade)- Sales Force and Sterling CPQ. Product Life Cycle Management (Implementation/Integration/Upgrade)- Dassault, Lectra, Gerber and NGC Products. Electronic Data Interchange (Implementation/Management) 6. Demand Solutions/MicroStrategy (Implementation/Management) 7. Portfolio Project Management (Implementation/Management)- Project Server 2016 8. SAP Hana (Implemented Data Governance Reporting Measuring ERP vs. CRM) 9. Shipping (PKMS)
Experience
Call Center Cloud Application Technical Manager
Aug 2019 — Present · Shelton, CT, US
Lead and manage the development team focused on Genesys Call Center cloud solutions, ensuring high quality deliverables.2. Collaborate with stakeholders to define project requirements, establish timelines and deliverables.3. Oversee the design and implementation of integrations between Genesys Cloud and other systems 4. Ensure best practices in coding, testing, and deployment with the Genesys Cloud environment.5. Address any technical challenges that arise.6. Stay up to date with Genesys product updates and industry trends to drive continuous improvement.7. Mentor and develop team members, fostering a culture of collaboration and innovation.8. Communicate status and challenges to leadership and stakeholders.9. Managed technical migration of Genesys PCC to Genesys Cloud.
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