Lesley Muir

Customer Representation Manager @NATS

GB

Representing our Airline customers within NATS, championing the Customer teams’ purpose of being the voice of the customer, continuously challenging the business to deliver and ensuring the customer is at the heart of everything we do. Acting as the internal voice of the customer, ensuring their needs and priorities are central to all business decisions. Demonstrating a comprehensive understanding of our various customers’ business models, operational challenges, and priorities. Continuously challenging the business to deliver on customer priorities and proactively seeking out opportunities for improvement. Ensuring these priorities are appropriately communicated and used to influence NATS En Route Limited’s (NERL) future strategy. Actively promoting and bringing our customers to life within the organisation. Managing and delivering best-in-class customer engagement and consultation across the business, in line with departmental purpose and agreed service provision, while ensuring compliance with NERL license requirements. Facilitating face-to-face and virtual customer meetings at both working and senior management levels. Representing our customers, the Customer team, and the business at relevant internal and external stakeholder meetings. Acting as the voice of NERL, demonstrating how we are delivering for the customer and enhancing our reputation with them. Delivering departmental and personal objectives in support of the Customer team’s Business Plan. Participating in the NATS Incident Management Support System as the Chair.Achievements- Chair - Air Traffic Incident Communication and Coordination Cell

Avado

CIPD, Certificate In Human Resource Management, Level 5

Avado

CIPD, HR

College of Commerce Glasgow

Beauty Therapy