Lesley Millar
Senior Outsourcing Operations Manager @Monzo
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WORK HISTORY
Senior Outsourcing Operations Manager @Monzo
EDUCATION
Linlithgow Academy
ACII, Insurance/ Pensions/ Investments
Chartered Insurance Institute
ACII, Financial Services
SKILLS
ABOUT LESLEY MILLAR
As the Head of Banking and Insurance Services at Sainsbury\'s Bank, I have several years of experience in leading customer service operational direct operations and outsourced services for a range of banking and insurance products. I am passionate about engaging people to deliver exceptional customer service, and I have a proven track record of driving business transformation, service proposition design, and digital customer journey improvements.I joined Sainsbury\'s Bank in 2014, and since then I have successfully set up operations for a start-up broker model for car and home insurance, and extended my role to incorporate banking service functions. I have also led operational performance across a diverse portfolio of service suppliers, delivering multi-million savings and enhancing customer satisfaction and retention. I have an ACII qualification and a strong background in relationship management, incident leadership, and risk management. I am always looking for new ways to leverage my strategic thinking and balanced scorecard management skills to create value for the organisation and the customers.
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