Leshma H
Operations Specialist | 2+ Years at Amazon | Product Support | Operations | Customer Experience | Interested in Fintech Roles
- Role
- Operational Specialist at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Leshma H
Operations professional with 2+ years of experience at Amazon as a Support Operations Specialist. Experienced in investigating operational issues, resolving support cases, and maintaining high quality standards in fast-paced environments.Skilled in issue analysis, cross-team collaboration, and process improvement to ensure smooth operations and better customer experience. At Amazon, I handled complex cases, worked with internal stakeholders, and contributed to maintaining compliance and operational accuracy.I am particularly interested in product support and operations roles within technology and fintech companies where I can apply my problem-solving skills astakeholders to implement long-term fixes.Built and maintained Excel dashboards and trackers to monitor productivity, SLA adherence, and data reliability trends.Supported CRM and internal tools by maintaining data quality and resolving inconsistencies impacting business operations.Updated SOPs, knowledge-base articles, and documentation to improve workflow clarity and operational efficiency.Contributed to internal process-improvement initiatives focused on scalability and data reliability.Recognition:Weekly & Monthly Performance Winner for productivity, accuracy, and SLA compliance.QA Champion for maintaining high quality standards.Process Improvement Award for implementing workflow efficiency initiatives.“Trainee of the Batch” for ownership and consistent delivery.
Experience
Operational Specialist
Feb 2024 — Present · Bengaluru, IN
teams in fast-paced, SLA-driven environments. • Developed a strong foundation in Python and relational databases, translating business requirements into actionable insights.
Education
Bharathiar University College of Arts and Science
Bachelor of science , Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.