Leshawn Edouard

Role: Technical Support Engineer at Citrix
Location: Raleigh, NC, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Leshawn Edouard

LeShawn is an accomplished and solutions-focused Citrix Specialist with a proven ability…

Experience

Technical Support Engineer
Citrix
Apr 2016 — Present
Lead customer-centric feature enhancements across Citrix’s diverse product portfolio through technical support and analytics • Provide analysis of ShareFile platform through search and monitor capabilities leveraging Splunk technology • Author technical support articles using Salesforce Lightening to promote documented solutions and best practices • Liaison issues between Technical Support, Product Quality and Development Teams to identify, solution and resolve customer cases • Responsible for API and Account Owner change requests • Partner with Accounts Payable to adjust subscriptions based on financial standing • Act as point of escalation for customer retention items and unresolved issues • Report and Track RightSignature feature suggestions

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@bit.ly
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

bit.ly

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Leshawn Edouard

Experience

Technical Support Engineer

Find verified contacts for anyone on LinkedIn