Les Giddings

About Les Giddings

A proven technical professional driving innovative change with a track record of managing and executing multimillion-dollar transactions. 25+ years of advanced application integration and support experience. A creative leader delivering a holistic solutions approach to complex business and technical challenges between customers, stakeholders, and IT organizations.

Experience

1. Technical Sales Manager

   Novelvox

   Mar 2026 — Present · Gainesville, FL, US

   Strategic Technical Leadership: Leading a high-performing team of Sales Engineers to design and deliver sophisticated Contact Center (CCaaS) and CRM integration solutions that solve complex customer experience challenges.• Solution Ecosystem Optimization: Driving the technical value proposition for NovelVox unified desktops and wallboards across major platforms including Genesys, Cisco, Five9, and Amazon Connect.• Cross-Functional GTM Collaboration: Partnering with Product and Engineering teams to translate market feedback into feature requirements, ensuring our integration middleware stays ahead of industry trends.• High-Value Stakeholder Engagement: Serving as the primary technical authority during the sales lifecycle, presenting ROI-focused architectures to C-suite executives and technical decision-makers.• Process Engineering & Scale: Developing repeatable technical sales playbooks and Proof of Concept (PoC) frameworks to accelerate deal cycles and improve the \"win rate\" for enterprise-level accounts.

Education

• United States Navy

  Advanced Electronics

• Genesys University

  Genesys University, Genesys Product Suite: Framework;IRD and Composer Routing; WFM; CCPulse; Infomart; SIP

  1999 — 2014

• Juniper Networks Training Center

  Certification, Network and System Administration/Administrator

  2010 — 2012

• Nortel Training Center

  Nortel Products

  1988 — 2008

Skills

• Telecommunications
• Zoho
• Predictive Analytics
• Cisco Technologies
• Pmp
• Customer Experience Management Solutions
• Contract Negotiation
• IT Strategy
• Itsm
• Social Media
• Solution Architecture
• Visual Ivr
• People Management
• IT Operations
• Alliances
• Avaya
• Five9
• Call Center Transformation
• Partner Management
• Session Initiation Protocol (Sip)
• Business Analytics
• Outsourcing
• Service Delivery
• Saas
• Itil
• Customer Relationship Management (Crm)
• Ivr
• Cloud Computing
• Software as a Service (Saas)
• Channel
• Vertical Marketing
• Salesforce.com Implementation
• Voip
• Channel Partners
• Data Center
• Call Center
• Managed Services
• IT Service Management
• Integration
• Strategic Planning