Lesa Young

About Lesa Young

Experienced Customer Director with a demonstrated history of working in the human resources industry. Skilled in Payroll, Professional Employer Organization (PEO), U.S. Family and Medical Leave Act (FMLA), Customer Experience, and Process Improvement. Strong client experience professional with a Masters in Business Administration focused in Business Administration and Management and Organizational Leadership from Belhaven University.

Experience

1. Director, Customer Relationship

   Insperity

   Aug 2013 — Present · Kingwood, TX, US

   I lead a high performing team in project management and process improvements. Our small but mighty team is responsible for improving the client experience. I look for the strategic wins in everything. As Director for the Customer Relationship Center of Excellence, I engage with every department across our organization. My team is responsible for projects ranging from the significant technical product development to the simple tweaks needed for minor processes. We keep our customers in mind through everything we do, their experience is our top priority.

Education

• Belhaven University

  Masters in Business Administration, Business Administration and Management, Focus in Organizational Leadership

  2013 — 2015

• Belhaven College

  Bachelor of Sience in Management, Business Management

  2007 — 2009