Les Mayhead
Servicenow Solution Lead @Computacenter
Signup · Get unlimited contacts
WORK HISTORY
Servicenow Solution Lead @Computacenter
ServiceNow Solution Lead at Computacenter
EDUCATION
De Montfort University
Electronics, Electrical and Electronics Engineering
SKILLS
ABOUT LES MAYHEAD
Pharmaceutical expertise, seven years’ experience working with Top 20 pharma companies in the drug development process.• ServiceNow - 7 years’ experience delivering transformational customer experience in a complex regulatory environment. Key achievements in this area include:o ServiceNow deployment – consolidated three tools into one to reduce operation costs.o Customer Service Portal – reduced incoming case volumes by 25%.o CMDB – increased accuracy to 95%- reduced incident resolution times o CSDM - improved reporting and enabler for further efficiency initiativeso Integrating ServiceNow with multiple SSO providers and other systems• Business transformation, defining a business strategy and driving business change forward via a Program Management approach:o Trusted advisor role to VP for the consultancy role to deliver new Target Operating Model. o Delivered organization change, communication plan and cost benefit via client workshops and stake holder consultations meetings. o Financial ownership of project as well as timelines and risk management.• Pre-sales and consultancy experience in multiple industries such as: o Government – DWP, MOD, Foreign Commonwealth Office, Inland Revenue, AWE o Energy – Shell, BP, National Grido Manufacturing – Rolls Royceo Pharmaceutical – Parexel, Pfizer, Merck, Janssen, AstraZeneca, Roche, Sanofi, Roche, Biogen, • Strong technical background in ITIL and ITSM services – particularly when combined with ServiceNow. • Exceptional communication and presentation skills including technical and business concepts.• Ability to analyse data trends and highlight opportunities to improve processes to increase efficiency. Skills MatrixServiceNow | RFP Process | Solution architecture | service management | pre-sales management | IT outsourcing | project management | programme management | portfolio management | supplier management | contract management | client engagement | IT operational management | IT operating model | proposal development | costing management | ITIL processes | governance | staff engagement | team management | change management | deal management | training | pre-sales teams Personal AttributesPassionate, engaging and collaborative with the foresight to navigate round potential operational risksProactive, effective and persuasive leader
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.