Madeleine Roux
Senior Change Manager @Westpac New Zealand
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WORK HISTORY
Senior Change Manager @Westpac New Zealand
Auckland, NZ
I lead enterprise-level change strategies for large-scale, multi-year programmes that transform how Westpac operates, impacting people, processes, technology, and the overall operating model. My role is about making change stick by aligning initiatives with business strategy and ensuring seamless adoption across the organisation.I partner with senior stakeholders to shape change direction, provide clarity, and drive engagement. Beyond delivery, I coach and mentor emerging change practitioners, building capability within the Change Centre of Excellence and the organisation. From impact assessments to adoption measures, I ensure every change initiative creates real value for both the business and its customers.Key Contributions:Designed and executed change strategies for complex programmes with significant organisational impactActed as a trusted advisor to senior leaders, influencing decisions and aligning change with strategic prioritiesBuilt change capability by coaching practitioners and fostering a collaborative, growth-oriented cultureDelivered end-to-end change solutions, from impact analysis to adoption metrics, ensuring measurable outcomes
EDUCATION
University of South Africa/Universiteit van Suid-Afrika
Certificate, Advanced Project Manager
X-Pert Academy
Certificate, Project Administration and Support
PM.ideas
Certificate, Project Management Intermediate
Technical College Vanderbijlpark
Higher National Diploma, Management Assistance
Hoerskool Driehoek
Matric
SKILLS
ABOUT MADELEINE ROUX
I’m a Senior Change Manager with over 20 years of experience helping organisations thrive through transformation. I’m passionate about bringing people, processes, and technology together to create meaningful change that sticks.What drives me? It’s the challenge of turning uncertainty into opportunity, elevating both employee and customer experiences while building cultures that embrace growth and innovation. I love guiding teams through transitions, sparking new ideas, and making change feel less like disruption and more like progress.My approach is grounded in collaboration, inclusivity, and a belief that change isn’t just about doing things differently, it’s about doing them better, every single day.Core Strengths* Thriving in dynamic, fast-changing environments* Inspiring and motivating teams through clear vision and active listening* Aligning change initiatives with organisational strategy* Fostering collaboration and collective problem-solving* Using data-driven insights to make informed decisions and adapt quickly
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