Yvette Lerma-Abaygar

Client Services Coordinator @Banfield Pet Hospital

US

As a Client Service Coordinator at Banfield Pet Hospital, I serve as the first point of contact for clients and their pets, helping to create a welcoming, compassionate, and efficient care experience. I work closely with veterinary teams to ensure smooth daily operations, while advocating for the health and well-being of every pet that comes through our doors.Key Responsibilities:Greet clients warmly, check in patients, and manage appointment flow to ensure timely serviceEducate pet owners on preventive care plans, treatment options, and financial responsibilitiesMaintain accurate medical records, invoicing, and scheduling using hospital systemsCommunicate clearly with veterinary teams to support smooth patient care and client updatesHandle high-pressure situations with empathy, professionalism, and a solution-oriented mindsetSupport a clean, organized, and safe hospital environmentCulture & Impact:I champion the Mars Five Principles by delivering high-quality service (Quality), supporting my team (Mutuality), taking ownership of my responsibilities (Responsibility), and contributing to a positive and efficient workplace (Efficiency). Every day, I strive to build trust with pet owners and create an environment where both pets and people feel valued.

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