Leo Ryan
Co-founder @Beagleai
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WORK HISTORY
Co-founder @Beagleai
London, GB
Most brands in F&B, hospitality and D2C are sitting on the answers to why customers don\'t convert — they\'re buried in review data that nobody has time to read.BeagleAI is an AI-powered marketing intelligence platform that analyses real consumer voices at scale and orchestrates them into conversion-optimised strategies, content and digital shelf pages. From review data to revenue impact, in one workflow.
EDUCATION
The University of Queensland
B. Arts, Renaissance Art and Architecture, English Literature
Saïd Business School, University of Oxford
Artificial Intelligence Program
The University of Queensland
Bachelor of Architecture - BArch, Architecture, design and the exhibition and representation of architecture
SKILLS
ABOUT LEO RYAN
I am a senior customer success and digital transformation leader with over two decades of experience helping businesses unlock the value of new technologies, from the very first websites in the mid 90\'s, through to mobile to social and now AI.Today, I work as a fractional VP of Customer Success and AI strategy consultant, supporting SaaS firms, agencies, and brands as they navigate change. Whether the challenge is onboarding customers to a platform or helping teams adopt generative AI into their workflows, my role is the same: define success, guide adoption, enable teams, and deliver measurable impact.I’ve led large CS organisations at SaaS companies like ON24 and Khoros, and consulted with global brands like Unilever, Weber Shandwick, and 72andSunny on AI adoption strategies. Where I excel is helping Series A–C SaaS firms scale CS maturity and aligning customer success with product, sales, and strategic growth.I bring experience and insight from both sides of the tech equation; services and software. I’m as comfortable designing a CS playbook or running an enablement workshop as I am partnering with C-suite stakeholders on long-term strategy.I have experience in and continue to develop my knowledge and skills across* Brand marketing teams: Harnessing the transformative capabilities of AI and automation (Land Rover, Unilever, Burberry, BA, Lego and Booking.com)* Marketing agencies: Adapting their approaches to take on board the scalable data-driven practices of tech firms (DraftFCB, Ogilvy, Oliver)* Tech firms: Driving growth by internalising a marketing-first approach into their product, customer success and services teams (Spirable, Ad-Lib, Spredfast, Khoros, ON24)I am a senior customer success and digital transformation leader with over two decades of experience helping businesses unlock the value of new technologies—from web and mobile to social and AI.
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