Leo Godoy

About Leo Godoy

I am a Sr. Program Manager at Amazon, taking care of the Quality Program for the Social…

Experience

1. Program Manager

   Amazon

   Dec 2021 — Present · Seattle, WA, US

   Senior Program Manager, Social Media Customer Service Quality Program. Previously, Social Media Customer Service PM for Brazil, LATAM, Spain and NASP.Amazon works towards a single goal: to ensure the best possible experience for our customers. To do that, we empower our team to think like owners and solve problems correctly the first time. As a team, we are focused on continuously improving and setting new standards in Social Media customer support.The SMCS Program Manager is responsible for- Supporting program/project management for new launches, announcements, and process changes related to the Social Media customer experience.· Working with Product teams, Content Developers, Operations teams, Public Relations, Marketing, and other key stakeholders on the details of new initiatives to ensure operational readiness and effective change management.· Developing training and communications as needed using strategies defined by the team.· Leveraging metrics, reporting, and Voice of Customer insights to measure the effectiveness of the program and drive improvements to the customer and associate experience.

Education

• FGV - Fundação Getulio Vargas

  Incomplete - Attended for 3 semesters, Business Administration and Management, General

  2002 — 2003

• USP - Universidade de São Paulo

  Bachelor, Journalism

  1999 — 2002

Skills

• Digital Media
• Television
• Content Marketing
• Journalism
• Social Networking
• Multimedia
• Social Media
• Digital Marketing
• Content Strategy
• Tfs
• Online Advertising
• Technology Analysis
• Web Development
• Adobe Photoshop
• Online Journalism
• New Media
• Blogging
• Video Editing
• Editing
• Text Editing
• Content Management
• Social Media Marketing
• Writing
• Search Engine Optimization (SEO)
• Vignette Cms
• Newspapers
• Photoshop
• Editorial