Leonna Sylvester Harrigan
- Role
- Director Closing Specialist Njnsa at Njnsa
- Location
- Roselle, NJ, US
- LinkedIn followers
- 500 followers
About Leonna Sylvester Harrigan
As an Innovation and Technology specialist with over 17 years of experience, I excel at…
Experience
Director Closing Specialist Njnsa
Jan 2017 — Present
Developed customer-centric training plans and materials for businesses and notary closers, increasing consumer ratings by an average of 34%.• Improved client satisfaction rating by 82% through policy enforcement and alignment, contributing to NJNSA becoming the #1 signing service in New Jersey.• Fostered relationships with customers and the community for long-term business growth, achieving a 99% success rate in customer satisfaction.
Education
New York University - Polytechnic School of Engineering
Masters, Technology Management & Innovation
2010 — 2011
New York Institute of Technology
Bachelor of Science, Business Administration & International Business
2001 — 2008
Skills
- Sales Management
- Customer Service
- Customer Focus
- Innovative Problem Solver
- Telecommunications
- Able to Multi-Task
- Macromedia
- Microsoft Office
- Brand Awareness
- Loss Prevention
- Telecommunications Sales
- Customer Retention
- Management and Leadership
- Innovative Thinking
- Able and Willing to Learn and Then Demonstrate
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