Leonid Dubin

About Leonid Dubin

Eectronics Engineer B.Sc Education: October 2008 – 2012 H.I.T. Holon…

Experience

1. Senior Field Lead Engineer

   Cymer

   Jan 2017 — Present · Hillsboro, OR, US

   Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.• Field Lead Engineer FSE 4.• Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site. • Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites. • Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. • Assists customers in the receipt, installation, and testing of company equipment. • Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. • May provide service education to customer’s service and operations staff. • Ensures that parts are available and as specified for service requirements. • Maintains appropriate tools are on hand and as required. • Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers. • Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval. • Uses company technical documentation and provides feedback for improvement.