Leoni Bruch

Head of Customer Strategy & Experience @ToolTime

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Head of Customer Strategy & Experience @ToolTime

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Berlin, DE

Leading ToolTime’s Retention Tribe: Owning strategy and execution for Customer Success, Customer Service, Automation and Product Squads to grow retention, expansion MRR and lifetime value.

EDUCATION

2012 — 2015

Universität Osnabrück

Bachelor of Applied Science - BASc, Economics

2016 — 2017

Linnaeus University

Master of Business Administration - MBA, Business Administration

2014 — 2015

Linnaeus University

Bachelor of Applied Science - BASc, Economics

2015 — 2018

University of Münster

Master of Science - MS, Business Administration, Management and Accounting

ABOUT LEONI BRUCH

Strategic leader connecting product, operations and people to drive customer value and growth. Currently Head of Customer Strategy & Experience at ToolTime focusing on retention, expansion and scalable automation.

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Leoni Bruch — Head of Customer Strategy & Experience at ToolTime in Berlin, DE | Unifers