Leon Hester
Accomplished and customer-focused leader, enabling the achievement of full business potential through executive-level strategic direction and leadership.
- Role
- Customer Experience Leader at Durham County Government
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Leon Hester
Every business needs a top talent; this is where I come into play. My name is Leon Hester and I have comprehensive experience in leading customer & support services, consulting services, customer centric systems, voice of the customer (VOC), and information technology & telecommunications. Employees recognizes me for devising and implementation metrics for customer success, employee workload, and staffing & ticket management processes. What makes me stand out are my solid skills in delivering top-flight customer service to client for increasing their satisfaction/retention level. I am skilled in utilizing “leading from the front” management style for perplexing and complicated situations, while adhering to work practices and operating procedures. My specialties are: • Customer Success Management• Excellent Client Service & Support• Operational Excellence & Control• Project Planning & Scheduling• Strategic Planning & Analysis• Product Management & Control• Client Satisfaction & Retention• Team Guidance & Leadership• Client Relationship Building• Staff Training & Development• Continuous Process Improvement• Change Management I have a prominent career marked with consistent a record of top work performance and achievements. I have proven my ability to quickly comprehend and communicate complex situations and structures while promoting effective governance and positive change that improved productivity, efficiency, and revenues I have demonstrated communication skills, with an innate ability to determine customer requirements and cultivate robust relations with them. I have strong leadership qualities, able to steer multiple cross-functional teams to deliver exceptional customer experiences. I am known for being creative, enthusiastic, open minded, confident, trustworthy, ethical, organized, and hands-on. Please feel free to connect with me or contact me at l••••••••@gmail.com with any thoughts, comments, or questions about my work, I\'m always interested in making new professional acquaintances.
Experience
Customer Experience Leader
Jan 2026 — Present
Education
Elizabeth City State University
Bachelor of Science, Computer Science
Skills
- Saas
- San
- Virtualization
- Nas
- Vmware
- Customer Support
- Hp
- Enterprise Software
- Storage
- Tcp/Ip
- Enterprise Storage
- Data Center
- Fibre Channel
- Cluster
- Management
- Telecommunications
- Process Management
- Organizational Leadership
- Operating Systems
- Computer Hardware
- Cisco Systems Products
- Switches
- Cisco Technologies
- Leadership
- IT Service Management
- Unix
- Hardware
- Professional Services
- Pre-Sales
- Strategic Thinking
- Netapp
- Storage Area Network (San)
- Servers
- Customer Service Management
- Disaster Recovery
- Vmware Esx
- Cisco Networking
- Storage Virtualization
- Project Management
- Crisis Management
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