Leon e Firth

Customer Success Manager @Hemsley Fraser

Helped global employees relocate seamlessly by managing complex, high-volume international moves while keeping satisfaction scores consistently high.· Managed a global client portfolio of 800+ accounts, consistently maintaining a 4.7/5 CSAT across 800+ relocations.· Oversaw complex, high-volume relocation journeys including visas, housing, onboarding, and logistics· Led cross-functional collaboration with travel, shipping, immigration, and legal teams to ensure seamless client experience· Built and improved processes to support high customer satisfaction in a fast-paced, high-pressure environment.· Daily use of Teams, Zendesk, and Outlook daily to coordinate operations.