Leon D. Lackiram
Strategic Customer Success
- Role
- Founder at Guile
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Leon D. Lackiram
I’ve chosen Strategic Customer Success for the last 15 years because the most rewarding part of my work isn’t the metrics—it’s the people. I love stepping into a customers’ world, understanding what drives them, where they struggle, and what success looks like through their eyes.The job isn\'t just to help them use a platform—it’s to make them feel seen, supported, and empowered. To listen deeply, connect the dots between their needs and our product, and translate feedback into outcomes that make them the hero in their story. When they hit their OKRs or finally break through a frustrating bottleneck—that’s what fires me up. That’s why I love what I do.
Experience
Founder
Jan 2021 — Present · Boston, MA, US
A modern day online booking experience—exclusively for barbers + barbershops. Launching in 202, starting in Boston and
Education
University of Massachusetts Lowell
Bachelor of Science - BS, Electrical and Computer Engineering
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